What Is Cognitive Automation: Examples And 10 Best Benefits

Robotic Process Automation can use unstructured data as well as for various processes and tasks. This means while RPA is programmed deterministically, ML-facilitated BPA tools need to learn from examples of prior data in a domain of interest (Rainey et al., 2017). Thus, as explained earlier, in the realm of BPA, the phenomenon of cognitive …

What is the Key Differentiator of Conversational AI?

The natural language processing functionalities of artificial intelligence engines allow them to understand human emotions and intents better, giving them the ability to hold more complex conversations. Conversational AI for contact centres helps boost automated customer service by learning to understand the vocabulary of specific industries, but it’s also technology that gets granular with language. …